NEOVASC INC. PRIVACY POLICY

Last Updated: December 7, 2020

Neovasc Inc. (“Neovasc,” “we,” “us,” or “our”) takes the privacy of personal information seriously. This Privacy Policy describes the manner in which we collect, use, disclose and otherwise treat personal information that we collect in connection with our website located at www.neovasc.com (the “Website”).

COLLECTION AND USE OF PERSONAL INFORMATION

You can visit our Website without providing us with personal information. However, if you contact us or register for our news alerts, we will ask you to provide us with personal information.

Contacting Us: If you choose to contact us with an inquiry or question, or to request information about our products, you will be asked to provide information that identifies you, such as your name, address, email address and a telephone number, along with additional information relating to your inquiry, question or request. We use this information to respond to your inquiry, question or request and to provide you with other information we believe may be of interest, including Neovasc news alerts.

News Alerts: If you choose to register for Neovasc news alerts, we will collect your name, email address and telephone number in order to send you these alerts.

You can opt-out of receiving news alerts at any time by following the opt-out or “unsubscribe” instructions provided in the email, or by contacting us as set out below.

DISCLOSURE OF PERSONAL INFORMATION

Service Providers: We may transfer (or otherwise make available) personal information to third parties who provide services on our behalf. For example, we may use service providers to host our Website, store data, provide back-up services (including cloud-based service providers) and manage our communications. Some of our service providers may be located outside of Canada, including in the United States, Japan and the United Kingdom. Our service providers are given access to the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes. For more information, please contact us as set out in the “Contact Us” section below.

Sale of Business: We may transfer personal information as an asset in connection with a prospective or completed merger, acquisition or sale (including transfers made as part of insolvency or bankruptcy proceeding) involving all or part of Neovasc or as part of a corporate reorganization or other change in corporate control.

Legal: Neovasc and our service providers may disclose your personal information in response to a search warrant or other legally valid inquiry or order (which may include lawful access by Canadian or foreign governmental authorities, courts or law enforcement agencies), to other organizations in the case of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable law.

INFORMATION COLLECTED AUTOMATICALLY

We may collect certain information automatically when you visit our Website, such as your IP address, browser type, operating system, date and time of your visit, pages visited and average time spent on each page. We use this information to understand how users interact with our Website, to make a user’ s experience more efficient, to make our Website work properly and to improve our Website.

We use a variety of technologies such as cookies, web beacons, clear GIF, pixels, internet tags, and browser/web logs to gather information. Cookies are small text files that are placed on your computer or mobile device by websites you visit.

Certain cookies are essential for enabling your movement around our Website, ensuring security of the Website, remembering your preferences and ensuring that the Website content is delivered to you in an optimal format (e.g. mobile or desktop). These cookies cannot be disabled.

We use analytics cookies to collect information about how visitors access and use our Website. These cookies collect information in the aggregate to give us insight into how many people visit our Website, how our Website is being used, what information and content is most popular, how visitors arrive at our Website and where they go after visiting our Website.

Cookies are either “persistent cookies” or “session cookies.” Persistent cookies allow websites to remember your information and settings when you return to the Website or interact with our services repeatedly. Persistent cookies stay on your browser until you delete them or they expire. Session cookies only last for as long as your session and are erased when you close your browser.

You can configure your browser settings to refuse some or all cookies, or to indicate when a cookie is being sent to your device. However, this may prevent our Website from working properly. You can also set your browser to delete cookies every time you finish browsing. For more information about how to manage browser cookies, please follow the instructions provided by your browser, which are usually located within the “Help,” “Tools” or “Edit” menus in your browser.

LEGAL BASIS FOR PROCESSING

We rely on one or more of the following legal grounds (as appropriate) to process personal information:

To enter and perform a contract with you or to perform any steps you require from us before entering into a contract.
To pursue our legitimate business interests in establishing, managing or concluding our relationship with you.
Where you have specifically consented to us processing your personal information.
To comply with our legal obligations and establish, exercise or defend our legal rights.

Where personal information is processed with consent, you may (subject to contractual and legal restrictions) refuse to provide your consent, or choose to withdraw your consent, to our processing of your personal information by contacting us as described in the “Contact Us” section below. Note that if you refuse to consent, or withdraw your consent, to certain processing of your personal information, we may not be able to provide certain of our services.

THIRD PARTY SITES

Our Website may contain links to other websites that Neovasc does not own or operate. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat personal information. We encourage you to read the privacy policy of every website you visit.

SECURITY OF PERSONAL INFORMATION

We have implemented reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. However, please note that no security measures can offer absolute security and we cannot guarantee that your personal information will not be stolen or accessed without authorization.

RETENTION OF PERSONAL INFORMATION

Personal information is maintained on our servers or those of our service providers and is accessible by authorized employees, representatives and agents who require access for the purposes identified in this Privacy Policy. We have personal information retention processes designed to retain personal information for no longer than necessary for the purposes for which such information was provided or to otherwise meet legal requirements.

ACCESS TO PERSONAL INFORMATION

You may request access, updating or correction of your personal information (subject to limited exceptions prescribed by law) by submitting a written request to us (see “Contact Us” below). You may also have the right, in specified circumstances, to object to our use of your personal information, to request the deletion of your personal information or restrict its use, to request a copy of the information you have provided to us be transferred to another person, or to lodge a complaint with a supervisory authority. If you have any questions about these rights, or you would like to exercise any of them, please contact us as described in the “Contact Us” section below. We may take steps to verify your identity prior to responding to your requests.

UPDATES TO OUR PRIVACY POLICY

This Privacy Policy may be updated periodically to reflect changes to our personal information practices. The revised Privacy Policy will be posted on our Website. We encourage you to refer to this Privacy Policy often for the latest information about our personal information practices.

Please contact Bill Little at the address below if you have any questions, comments or complaints about this Privacy Policy.

13562 Maycrest Way
Suite 5138 Richmond
British Columbia
Canada V6V 2J7